GAS LEAKS
IN THE FIRST INSTANCE, ANY SUSPECTED GAS LEAKS SHOULD BE REPORTED TO THE NATIONAL GAS EMERGENCY SERVICE ON: 0800 111 999
24 Hour Emergency Helpline: 01452 525 854
HOMEOWNER HELP
Home boiler stopped working, why not check out our
homeowner-help tool?
Boiler stopped working? No heating or hot water? Try our self-help videos below before booking an engineer. They walk you through the most common faults you can fix from home, and could save you a call-out fee.
If the videos don’t solve the issue, fill in the form below and a Gas Safe engineer will call you back. For urgent help, call us direct on 01452 52 58 54.
VIDEO HELP
Check out our videos below to better understand common faults that can occur with your central heating, and ways you can resolve them from the comfort of your home.
Common Faults Which You Can Fix At Home
Extreme Cold Weather – Frozen Condensate Pipe
Heating Myths Busted
Quick explainers from our engineers on what's actually true about heat pumps and home heating.
Myth 1: Do heat pumps work in the UK cold winters?
Yes. Properly sized heat pumps run efficiently in British winters, even below freezing.
Myth 2: Do you have to replace all your radiators?
Most homes don't. Our engineers explain when small radiator upgrades help and when they don't.
Myth 3: Do heat pumps cost more to run than a gas boiler?
It depends. Sizing, tariffs and insulation matter. Here's what our team see in real homes.
Myth 4: Do heat pumps only work in new builds?
No. Older Cotswold and Cheltenham homes can run heat pumps well with the right design.
Need more help?
Check out our YouTube channel for boiler fixes, heating tips and answers to common faults.
HOMEOWNER HELP